PRIVACY POLICY
Harven Rad Partners (HRxP) provides fractional business advisory and support services. This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct it.
HRxP is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). By using our website, submitting an enquiry, or engaging with our content on preferred platforms, you accept the practices described in this policy.
1. What personal information we collect
The information we collect depends on how you interact with us. It may include:
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Name, job title, and business name
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Email address and phone number
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Company size, industry, and location
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Details you provide in an enquiry, consultation booking, or lead form
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Information submitted through any Lead Gen Forms or other advertising platforms
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Technical data such as IP address, browser type, and device information collected through website analytics and cookies
We do not knowingly collect sensitive information (such as health information) through our website or lead forms. Sensitive information disclosed later during client engagements is handled separately under the terms of the relevant service agreement.
2. How we collect personal information
We collect personal information directly from you when you:
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Complete a contact, enquiry, or booking form on our website
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Respond to a lead generation form through a social media or advertising platform
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Correspond with us by email, phone, or in person
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Engage us as a client or contractor
We may also receive information from third parties, including social media and other advertising platforms, when you interact with our sponsored content and consent to your details being shared with us as the advertiser.
3. Why we collect and use your information
We use personal information to:
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Respond to enquiries and provide requested information
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Assess and progress prospective client engagements
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Deliver contracted business support and advisory services
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Send relevant marketing communications, where you have not opted out
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Improve our website, services, and advertising performance
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Meet legal and regulatory obligations
4. Marketing and lead generation
Where you submit your details through a lead generation form on a third party advertising or social media platform, that platform discloses your information to us as the advertiser, in accordance with its own privacy policy. We use those details to contact you about the service you enquired about. You can opt out of future marketing communications at any time by contacting us using the details below or via the unsubscribe option in any email.
5. Disclosure to third parties
We disclose personal information only where necessary to operate our business. This includes:
We do not sell personal information to third parties.
6. Overseas disclosure
Some of the platforms and service providers we use, including advertising, analytics, and cloud storage providers, store data on servers located outside Australia. Where this occurs, we take reasonable steps to confirm those providers maintain privacy and security standards consistent with the Australian Privacy Principles.
7. Cookies and website analytics
Our website uses cookies and similar technologies to understand visitor behaviour and improve site performance. You can disable cookies through your browser settings, though this may affect how the website functions.
8. Data security
We store personal information using password protected systems and reputable cloud service providers, and limit access to personnel who need it to perform their role. While no online system is completely secure, we take reasonable steps to protect information from misuse, loss, and unauthorised access.
9. Access and correction
You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.
10. Complaints
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us first so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on this page, with the date of the most recent update shown above.
12. Contact us
Harven Rad Partners
Email: support@hrxp.com.au
Phone: 03 7074 1875
Address: 470 St Kilda Road, Melbourne VIC 3004
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